What is Woonerf?

Woonerf is the official mobile parking application for the City of Hartford, CT. Users can conveniently pay, extend, and manage their p...

Why is it called Woonerf?

The Hartford Parking Authority named the app Woonerf, which means a “living street” in Dutch. Woonerf is a technique that is used by urban d...

How do I use the Woonerf app to pay with my phone?

Download the Woonerf app from the App Store or Google Play. A web version is also available at https://woonerf.ppprk.com.Please note: your w...

How do I view my parking history/get receipts?

You can view your parking history in the Woonerf app or website at https://woonerf.ppprk.com. Go to ‘My Account’ from the main screen to vie...

What can I do if I encounter a technical error?

Please tell us about it! Click the 'Contact Us' button so you can provide a detailed explanation of the issue. Our support team will get bac...

What devices and browsers support the Woonerf app the best?

The Woonerf app is available on smartphones with iOS 9.3 or Android 5.0 and above. Smartphone users with older versions or different operati...

I paid for more time than I needed. Can I reduce the amount of time or get a refund for the additional time?

Passport cannot adjust or provide refunds once a parking session has been submitted. Please contact the parking operator for additional info...