How do I use the Passport app to pay with my phone?

Download the Passport app from the App Store or Google Play. A web version is also available at https://passportca.com.Please note: your wir...

What is the zone number / how do I find it?

The zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signs...

How do I know my parking session has started?

When using the application, you will know your parking session has successfully started once you see the Parking Session screen with a sessi...

Why doesn't the meter change / how does enforcement know I paid?

Transactions made with the app are instantly available to parking enforcement personnel through their wireless handheld devices.  ...

Can I move spaces while I have an active session?

You cannot change a space number or update your license plate once a session is started. If a session has been started in the incorrect spac...

How do I view my parking history/get receipts?

You can view your parking history in the Passport app or website at https://passportca.com. Go to ‘My Account’ from the main screen to view ...

Can I park multiple cars?

You can start additional parking sessions by clicking ‘New Session’ from the main screen.

What is the difference between a verification code and my PIN number?

When signing up, you will receive a 6 digit verification code to ensure you have correctly entered your cell phone number or email address. ...

I paid for more time than I needed. Can I reduce the amount of time or get a refund for the additional time?

Passport cannot adjust or provide refunds once a parking session has been submitted. Please contact the parking operator for additional info...