How do I use the Passport Parking app to pay with my phone?

Download the Passport Parking app from the App Store or Google Play. A web version is also available at PassportParking.com. Want to learn ...

What is the zone number / how do I find it?

The zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signs...

How do I know my parking session has started?

When using the application, you will know your parking session has successfully started once you see the Parking Session screen with a sessi...

Why doesn't the meter change / how does enforcement know I paid?

Transactions made with the app are instantly available to parking enforcement personnel through their wireless handheld devices.  ...

Can I move spaces while I have an active session?

You cannot change a space number or update your license plate once a session is started. If a session has been started in the incorrect spac...

How do I view my parking history/get receipts?

You can view your parking history in the Passport Parking app or website at PassportParking.com. Go to ‘My Account’ from the main screen to ...

Can I park multiple cars?

You can start additional parking sessions by clicking ‘New Session’ from the main screen.

What is the difference between a verification code and my PIN number?

When signing up, you will receive a 6 digit verification code to ensure you have correctly entered your cell phone number or email address. ...

What can I do if I encounter a technical error?

Please tell us about it! Click the 'Contact Us' button so you can provide a detailed explanation of the issue. Our support team will get bac...

Which operating system versions provide users with the best experience?

Android (12, 11, 10) and iOS (15) operating system versions provide the best experience. Prior versions may not function as intended.

I paid for more time than I needed. Can I reduce the amount of time or get a refund for the additional time?

Passport cannot adjust or provide refunds once a parking session has been submitted. Please contact the parking operator for additional info...