How do I use the GoNewHaven app to pay with my phone?

Download the GoNewHaven app from the App Store or Google Play. A web version is also available at https://newhaven.ppprk.com/park/.Please no...

How do I view my parking history/get receipts?

You can view your parking history in the *GoNewHaven* app or website at *https://newhaven.ppprk.com/park/*. Go to ‘My Account’ from the main...

What can I do if I encounter a technical error?

Please tell us about it! Click the 'Contact Us' button so you can provide a detailed explanation of the issue. Our support team will get bac...

What devices and browsers support the GoNewHaven app the best?

The GoNewHaven app is available on smartphones with iOS 9.3 or Android 5.0 and above. Smartphone users with older versions or different oper...

I paid for more time than I needed. Can I reduce the amount of time or get a refund for the additional time?

Passport cannot adjust or provide refunds once a parking session has been submitted. Please contact the parking operator for additional info...

I paid for more time than I needed. Can I adjust the amount of time or get a refund for the additional time?

Passport cannot adjust or provide refunds once a parking session has been submitted. Please contact the parking operator for additional info...

I received a citation – what can I do?

We're sorry to hear that happened! Unfortunately, we don’t issue the tickets or have the ability to dismiss citations via this help-desk. P...