The app doesn’t work. I’m not getting notification alerts. It’s slow.

Like many apps or mobile services, Spot On requires a good cellular or Wi-Fi signal. If you experience any issues with the app, check your p...

Why do I get a “Locked Parking” error message?

If you received a “Locked Parking” error message, be aware that we have manually suspended your account due to payment discrepancies. In suc...

Why can’t I add more time to my parking session?

If you are unable to add additional time to your parking stay, it is likely that:You have reached the maximum parking time allowed for that ...

Why am I receiving a time out error?

Spot On allows 90 seconds to complete a transaction before the system times out. If a time out occurs, simply begin your transaction again.

Why didn’t I receive a notification alerting me that my time is about to expire?

Like many apps or mobile services, Spot On requires a good cellular or Wi-Fi signal. Check your phone’s coverage status and/or Wi-Fi signal....

My phone battery has run out and I can’t pay for my parking with Spot On. How can I pay for my parking?

Return to the location where your vehicle is parked, and pay at the pay kiosk. 

My name and/or account information has changed. How can I change it?

No problem. Using the app or website, visit the menu and access the options under 'Settings' to change your Profile and/or Payment Details.

I have a new phone number. What do I do?

If you have a new phone number, you will need to register a new account for that phone number. Deactivate your current account online at spo...

I have received multiple charges on my bank account after I used the app. I believe I am a victim of fraud. What can you do?

Contact the bank associated with your credit/debit card immediately if you believe you may be a victim of fraud. In addition, please call us...

I’m trying to create an account but it keeps saying “User Exists.” I’ve never signed up before. Help!

Call us at 704-817-2500 so that we can help you sort out the situation.

Am I charged for text messages that I receive from Spot On?

Spot On does not charge for text messages we send to you, but text messages are subject to standard message and data rates charged by your w...

What devices and browsers support the Spot On app the best?

The Spot On app is available on smartphones with iOS 9.3 or Android 5.0 and above. Smartphone users with older versions or different operati...

What should I do when the app freezes?

Please uninstall, then reinstall the app. If that doesn't remedy the issue, please hit the 'Contact Us' button. Our support team will get ba...

What can I do if I entered an incorrect space number / license plate number?

You cannot change your license plate once a session is started. If a session was started with the wrong vehicle, please start a new session ...

What if I entered a zone in the wrong city?

Please reach out to our support team via the 'Contact Us' button after completing the following steps. Note that if you entered a zone in th...

What does this error mean: "The space you entered is invalid. Please verify or try another space"?

Please contact your local parking operator and they will be happy to assist you. Note that if you received this invalid space error your par...