Like many apps or mobile services, Spot On requires a good cellular or Wi-Fi signal. If you experience any issues with the app, check your phone’s coverage status and/or Wi-Fi signal first. The connectivity of your personal device is not under our control, and we cannot be responsible for any failure to receive a notification alert or inability to extend a parking session due to failure in wireless service or malfunction with your wireless carrier.

Also, please be aware that sessions originated from the app, whether on iPhone, iPad or an Android device, receive notifications on the app and on that specific device.

If you continue to experience problems, let us know by visiting the 'Menu' > 'Send Bug Report' on your app or on spoton.msu.edu and then restart the app. We’ll look into it as soon as possible. Please remember that if you’re unable to pay for parking through Spot On for any reason, you’re still required to pay for metered parking and should do so at the meter nearest to your car.