What should I do when the app freezes?

Please uninstall, then reinstall the app. If that doesn't remedy the issue, please hit the 'Contact Us' button. Our support team will get ba...

Why won't the app let me extend my parking session?

If you are unable to extend the time for your parking session, it may be because you have already reached the maximum time allowed for a sin...

What can I do if I entered an incorrect zone number?

You cannot change your zone number once a session is started. If a session was started the with the wrong zone number, please immediately co...

What does the error "The zone you entered is invalid" mean?

Please check the signage adjacent to your parking location and confirm that you entered the correct zone number. If this message persists, p...

I received a parking ticket or violation – what can I do?

If you have questions regarding a parking ticket or violation, please contact the Albany Parking Violations Bureau at (518) 434-5006 or park...