What should I do when the app freezes?

Try closing and reopening the app. If problems continue, reinstall the app from the App Store or Google Play.

What can I do if I entered an incorrect space number / license plate number?

You cannot change your license plate once a session is started. If a session was started the with the wrong vehicle, please start a new sess...

What if I entered a zone in the wrong city?

Please reach out to our support team via the 'Contact Us' button after completing the following steps. Note that if you entered a zone in th...

What does this error mean: “The space you entered is invalid. Please verify or try another space”?

This means the zone or space number isn’t recognized. Double-check the signage or try a different zone. If it persists, the zone might be te...

I received a ticket but paid for parking. What can I do?

Thank you for reaching out. We're sorry to hear that happened!  Review your parking history to confirm zone and plate. If correct,...

My friend wants to park but doesn’t have a smartphone, what should I tell them?

You can also pay for parking using Cincy EZPark's automated IVR touch-tone system by called (513) 253-0493.PLEASE NOTE: This phone number is...

My phone battery has run out and I can’t pay for my parking with the Cincy EZPark app. How can I pay for my parking?

Please return to the location where your vehicle is parked and pay at the meter. The Cincy EZPark app is not responsible for any issues due ...