The app isn’t loading or is crashing, what should I do?

Try closing and reopening the app. If problems continue, reinstall the app from the App Store or Google Play.Still having issues? Visit the ...

What if I entered the wrong zone or license plate?

You cannot change the zone or plate information on a session once it’s started. First, start a new session with the correct zone and ve...

What if I entered a zone in the wrong city?

Please reach out to our support team via the 'Contact Us' button after completing the following steps. Note that if you entered a zone in th...

What does this error mean: “The space you entered is invalid. Please verify or try another space”?

This means the zone or space number isn’t recognized. Double-check the signage or try a different zone. If it persists, the zone might be te...

I got a ticket but I paid for parking, what should I do?

Visit boston.gov/tickets, enter your ticket number, and follow the instructions to submit an appeal. Provide as much information about your ...