Why won't the app let me extend my time?

If you can’t extend your time it could be because you have already reached the maximum stay allowed by the traffic regulation/time zone.

The app isn’t loading or is crashing, what should I do?

Try closing and reopening the app. If problems continue, reinstall the app from the App Store or Google Play.Still having issues? Visit the ...

What can I do if I entered an incorrect license plate number?

You cannot change your license plate once a session is started. If a session was started the with the wrong vehicle, please start a new sess...

What if I entered a zone in the wrong city?

Please reach out to our support team via the 'Contact Us' button after completing the following steps. Note that if you entered a zone in th...

I got a ticket but I paid for parking, what should I do?

Visit boston.gov/tickets, enter your ticket number, and follow the instructions to submit an appeal. Provide as much information about your ...

Still have questions?

Reach out via the Contact Us form OR call our support services line: 704-817-2500