Why won't the app let me extend my time?

If you can’t extend your time it could be because you have already reached the maximum stay allowed by the traffic regulation/time zone.

What should I do when the app freezes?

Please uninstall, then reinstall the app. If that doesn't remedy the issue, please hit the 'Contact Us' button. Our support team will get ba...

What can I do if I entered an incorrect license plate number?

You cannot change your license plate once a session is started. If a session was started the with the wrong vehicle, please start a new sess...

What if I entered a zone in the wrong city?

Please reach out to our support team via the 'Contact Us' button after completing the following steps. Note that if you entered a zone in th...

I received a citation – what can I do?

Thank you for reaching out. We're sorry to hear that happened! Unfortunately, we don’t issue the tickets or have the ability to dismiss ci...

Still have questions?

Reach out via the Contact Us form OR call our support services line: 704-817-2500