The app isn’t loading or is crashing, what should I do?

Try closing and reopening the app. If problems continue, reinstall the app from the App Store or Google Play.Still having issues? Visit the ...

What if I entered the wrong zone or license plate?

You cannot change the zone or plate information on a session once it’s started. First, start a new session with the correct zone and ve...

What if I entered a zone in the wrong city?

Please reach out to our support team via the 'Contact Us' button after completing the following steps. Note that if you entered a zone in th...

What does this error mean: “The space you entered is invalid. Please verify or try another space”?

This means the zone or space number isn’t recognized. Double-check the signage or try a different zone. If it persists, the zone might be te...

I got a ticket but I paid for parking, what should I do?

Visit boston.gov/tickets, enter your ticket number, and follow the instructions to submit an appeal. Provide as much information about your ...

Why won't the app let me extend my time?

If you can’t extend your time it could be because you have already reached the maximum stay allowed by the parking operator. You may no long...