How do I use the Park TYB app to pay with my phone?

Download the Park TYB app from the App Store or Google Play. A web version is also available at parktyb.ppprk.com.Please note: your wireless...

Can I move spaces while I have an active session?

Yes. If there is time remaining on the countdown timer, you are free to move to another Park TYB parking area for the duration of the paid s...

How do I view my parking history/get receipts?

You can view your parking history in the Park TYB app or website at parktyb.ppprk.com. Go to ‘My Account’ from the main screen to view recen...

What can I do if I encounter a technical error?

Please tell us about it! Click the 'Contact Us' button so you can provide a detailed explanation of the issue. Our support team will get bac...

What devices and browsers support the Park TYB app the best?

The Park TYB app is available on smartphones with iOS 9.3 or Android 5.0 and above. Smartphone users with older versions or different operat...

I paid for more time than I needed. Can I reduce the amount of time or get a refund for the additional time?

Passport cannot adjust or provide refunds once a parking session has been submitted. Please contact the parking operator for additional info...

What is the zone number / how do I find it?

The zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signs...

How do I know my parking session has started?

When using the application, you will know your parking session has successfully started once you see the Parking Session screen with a sessi...

Why doesn't the meter change / how does enforcement know I paid?

Transactions made with the app are instantly available to parking enforcement personnel through their wireless handheld devices.  ...