How do I fund a wallet?

To fund a wallet with a card, you must follow the normal steps to initiate a parking session. You will have the option to select ‘Wallet’ as...

How do I reload a wallet?

Once a Wallet is purchased, the offer will appear under the Wallets sidebar menu. At any point you are able to add funds to this Wallet usin...

How do I request a refund for unused wallet funds?

You can request a refund of any unexpired wallet funds by contacting the Mobile GR department at mobilegr@grcity.usor 616-456-3290.

Do wallet funds expire?

If your account is inactive for more than one calendar year (January—December), your Wallet funds will expire. You have 3 months from the ti...

Can I use pre-tax benefit cards from my employer?

No. Grand Rapids does not accept pre-tax benefit cards as forms of payment for parking. However, we do accept all credit card types.

What payment methods can I use?

We accept all credit card types. Google Pay and Apple Pay are also available as options, however Discover credit cards do not work when...