How do I use the MacKay Pay app to pay with my phone?

Download the MacKay Pay app from the App Store or Google Play. A web version is also available at mackaypay.ppprk.com.Please note: your wire...

Can I move spaces while I have an active session?

You cannot change a space number or update your license plate once a session is started. If a session has been started in the incorrect spac...

How do I view my parking history/get receipts?

You can view your parking history in the MacKay Pay app or website at mackaypay.ppprk.com. Go to ‘My Account’ from the main screen to view r...

What can I do if I encounter a technical error?

Please tell us about it! Click the 'Contact Us' button so you can provide a detailed explanation of the issue. Our support team will get bac...

What devices and browsers support the MacKay Pay app the best?

The MacKay Pay app is available on smartphones with iOS 9.3 or Android 5.0 and above. Smartphone users with older versions or different oper...

I paid for more time than I needed. Can I reduce the amount of time or get a refund for the additional time?

Passport cannot adjust or provide refunds once a parking session has been submitted. Please contact the parking operator for additional info...