What types of payment are accepted?

Visa, MasterCard, and American Express credit cards are accepted for parking payment.

How can I add or remove a payment card?

Log on to your account and select Payment Info from the main menu. Select Add Card. Enter your new payment information and click Save i...

When I download the app from Google Play, it says I need to grant access to “Photos/Media/Files.” Why do I need to allow this?

The Android operating system contains default notices (such as “this app will access your “Photos/Media/Files”) to describe how an app may a...

Why do I need to grant access to Photos/Media/Location Data/Bluetooth?

When installing the app, you’ll receive a request to authorize P$ Mobile Service to access your Photos/Media/Files/Location Data/Bluetooth.S...

What’s the difference between a verification code and my PIN?

The verification code is a three-digit code designed to check whether you entered your cell phone number or email address correctly at the t...

How can I reset my PIN?

To change your PIN, log on to your account using the app or the website and click the Reset PIN button on the first page. Next, enter your c...

How can I change the email address associated with my account?

You can change your email address using either the app or the website. Log on to your account and select Profile from the main menu, then up...

How can I deactivate my account?

To deactivate your account, visit www.pservicemobile.com. Log on to your account, select Profile, then click Deactivate my account.

How can I print a consolidated report for my receipts?

You must use the website to print a consolidated report for your receipts by selecting History.

How can I get a confirmation of payment for my parking space?

A transaction receipt will be sent to your email address after your parking session. You can also consult the transaction history in your pr...

Is it safe to use my credit card on the P$ Mobile Service website?

Yes, P$ Mobile Service is a secure website. The Agence de mobilité durable applies industry standards to prevent unauthorized disclosure, il...

How does the timer work?

As soon as a parking space has been paid, a timer appears on the Current Session page. This tells you approximately how much time ...

Will I be informed of a change in the terms of use?

Under the Terms of Use for P$ Mobile Service,  Agence de mobilité  must inform you of any change at least 30 days before...

What is the CVV?

CVV means card verification value. This is a three-digit code on Visa and MasterCard credit cards that your financial institution uses to de...

Why do I have to provide the CVV in order to use the app?

By asking its customers to enter the CVV, the Agence de mobilité durable is preventing the fraudulent use of stolen credit card information....

Why am I being asked to provide the postal code associated with my credit card?

Asking for the postal code associated with your credit card is another way for the Agence de mobilité durable to prevent the fraudulent use ...

I used to be able to change my credit card information several times a week, but not any more. Why the change?

Limiting the number of times per week that a person can change his or her credit card information (3 per week) allows the Agence de mobilité...

Is it safe for me to enter my CVV?

Yes. The Agence de mobilité durable complies with Payment Card Industry (PCI) standards. Your CVV will be validated by our payment systemonl...