I have started and paid for my parking session, but I entered the incorrect license plate by mistake. What do I do now?

If you entered an incorrect license plate by mistake, follow these steps:1.        Create a new park...

Can I get a refund for any unused time?

No, we do not issue refunds for unused time.

I’m trying to create an account but it keeps saying “User Exists.” I’ve never signed up before. Help!

If you need help creating an account, contact us by email at customerservice@greenp.com or by phone at 416-393-PARK (7275).

Can I add another phone number to my account?

No, each account is connected to a single phone number.

I received multiple charges on my bank account after I used the app. I believe I am a victim of fraud. What can I do?

Contact the bank associated with your payment method immediately if you believe you may be a victim of fraud. In addition, please conta...

I have a new phone number. What do I do?

If you have a new phone number, you will need to register a new account for that phone number. You can deactivate your current account onlin...

I have a new license plate. What do I do?

Click on the Menu icon at the top right of the home screen to get to My AccountClick on the Menu icon at the top right of the home screen to...

My name and/or account information has changed. How can I change it?

Click on the Menu icon at the top right of the home screen to get to My AccountClick Profile Update your name, email, and other account info...

My phone battery has run out and I can’t pay for my parking with Green P Mobile Pay. How can I pay for my parking?

If you’re unable to pay for parking through Green P Mobile Pay for any reason, you’re still required to pay for parking and should...

Why didn’t I receive a notification alerting me that my Green P Mobile Pay time is about to expire?

Like many apps or mobile services, Green P Mobile Pay requires a good cellular or Wi-Fi signal. Check your phone’s coverage status and/or Wi...

Why am I receiving a time out error on Green P Mobile Pay?

Green P Mobile Pay allows 3 minutes to complete a transaction before the system times out. If a time out occurs, simply begin your...

Why can’t I add more time to my Green P Mobile Pay parking session?

If you are unable to add additional time to your parking session, it is likely that you have attempted to park in a restricted location or t...

Why do I get a “Locked Parking” error message?

If you received a “Locked Parking” error message, be aware that we have manually suspended your account due to payment discrepancies or for ...

How do I reset my PIN (Personal Identification Number)?

You create your 4-digit PIN when you sign up for an account. If you wish to reset your PIN, click on the Reset PIN button on the Login page....

Help, I’m having issues with the app. It’s not working, I’m not getting notification alerts, and it’s slow.

1.        Try re-starting the app2.        Check your cellul...