1. Try re-starting the app
2. Check your cellular or Wi-Fi signal. If you experience any issues with the app, check your phone’s coverage status and/or Wi-Fi signal first. The connectivity of your personal devices is not under our control, and we cannot be held responsible for any failure to get a notification alert or inability to extend a parking session because of failures in wireless service or malfunction with your wireless carrier.
3. Check the app for notifications. Please be aware that sessions originated from the app, whether on iPhone, iPad or an Android device, receive notifications on the app and on that specific device (and not via text message).
4. Please check your phone settings to ensure you have chosen to receive notifications from the Green P App.
5. If you continue to experience problems, contact us by email at customerservice@greenp.com or by phone at 416-393-PARK (7275)
2. Check your cellular or Wi-Fi signal. If you experience any issues with the app, check your phone’s coverage status and/or Wi-Fi signal first. The connectivity of your personal devices is not under our control, and we cannot be held responsible for any failure to get a notification alert or inability to extend a parking session because of failures in wireless service or malfunction with your wireless carrier.
3. Check the app for notifications. Please be aware that sessions originated from the app, whether on iPhone, iPad or an Android device, receive notifications on the app and on that specific device (and not via text message).
4. Please check your phone settings to ensure you have chosen to receive notifications from the Green P App.
5. If you continue to experience problems, contact us by email at customerservice@greenp.com or by phone at 416-393-PARK (7275)
Please remember if you’re unable to pay for parking through Green P Mobile Pay for any reason, you’re still required to pay for parking and should do so at the pay-and-display machine in the location where you are parked and place a receipt on your dashboard as proof of payment.