What should I do when the app freezes?

Please uninstall, then reinstall the app. If that doesn't remedy the issue, please hit the 'Contact Us' button. Our support team will get ba...

What can I do if I entered an incorrect space number / license plate number?

You cannot change your license plate once a session is started. If a session was started with the wrong vehicle, please start a new session ...

What if I entered a zone in the wrong city?

Please reach out to our support team via the 'Contact Us' button after completing the following steps. Note that if you entered a zone in th...

What does this error mean: "The space you entered is invalid. Please verify or try another space"?

Please contact your local parking operator and they will be happy to assist you. Note that if you received this invalid space error your par...

I received a citation – what can I do?

We're sorry to hear that happened! If you would like to pay for a ticket, you can do so at parkstaug.rmcpay.com.Unfortunately, we don’t iss...