Why won't the app let me extend my time?

If you can’t extend your time it could be because:You have already reached the maximum stay allowed by AHS Parking Services. You may no long...

What should I do if I have a temporary license plate?

If you are parking a vehicle with a temporary license plate, please enter the temporary license plate number and province into the applicati...

What should I do when the app freezes?

Please uninstall, then reinstall the app. If that doesn't remedy the issue, please hit the 'Contact Us' button. Our support team will get ba...

What can I do if I entered an incorrect license plate number?

You cannot change your license plate once a session is started. If a session was started the with the wrong vehicle, please start a new sess...

What if I entered a zone in the wrong city?

Please reach out to our support team via the 'Contact Us' button after completing the following steps. Note that if you entered a zone in th...

What does the “Network Error. Please try again.” Message mean?

1. Your cell phone may be trying to connect to a local WiFi and is blocking the cellular network connection.  Turn off the phone’s...