To deactivate your account you must go to parkatx.ppprk.com. Log in and select ‘Profile’ from the menu, then select 'deactivate account.' You may need to enter additional information if we expect to issue you a balance refund. For the fastest refunds, please make sure you have an active card on your account before deactivating.

Wallet Refund?
For wallet refunds please email Passport Inc (The City’s ParkATX app vendor) at support@passportinc.com. The City of Austin cannot process wallet refunds.